A top software and web support company in Milton Keynes requires someone who is passionate about all things technology!
The IT Support Apprentice provides first-line responses to client issues and queries over the phone and via the helpdesk portal and email. The IT Support Apprentice will need to regularly liaise with the Implementation Team and Client Services to ensure clients smoothly transition from project
Duties
- The IT Support Apprentice provides first-line responses to client issues and queries over the phone and via the helpdesk portal and email
- The IT Support Apprentice will need to regularly liaise with the Implementation Team and Client Services to ensure clients smoothly transition from project to BAU and provide an exemplary level of service to existing clients
- The IT Support Analyst will report directly to the Client Services Manager
- The successful applicant will be responsible for investigating and solving all client support issues in a timely and thorough manner
- As this is a client-facing role, the successful applicant must have strong communication skills and be able to work to deadlines
About you
To be an ICT Support Technician Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.
This 16-month Apprenticeship has a salary of £16,000 per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.
Your training will include gaining internationally recognised Level 3 IT qualifications.
Skills and personal qualities required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
Next steps
After the apprenticeship
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an apprenticeship.
Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.
Reference code: JT1312