An award-winning architects practice has need for an IT Support Apprentice for one of their offices in Central London.
The candidate will be interfacing with the Endpoint Administrator and Information Technology Lead. Escalating issues where necessary to ensure that staff can work productively. The role holder is responsible for onboarding new staff and ensuring that there is timely resolution of IT related queries.
Duties
- Efficient desktop support, responding and resolving user issues within agreed timeframes (SLAs), escalating faults where appropriate.
- Liaise with users and third-party suppliers.
- Track and maintain hardware assets.
- Deployment of approved and pre-configured; Applications, Plug ins and Scripts.
- User administration, including password resets and IDP (Okta) access.
- Day to day management of users, onboarding and offboarding staff, setting up telephony system, assigning licences via Zoom etc.
- Routine checks and setup of conference rooms; Audio, Video Conferences, Web Conferences, Teleconferences and events (Crestron and Zoom).
- Drafting solutions articles, reporting helpdesk statistics and analysing trends (Freshdesk).
- Resolve cloud printer issues, including toner replacements, basic fault finding and resolution.
- Control stock, ordering new supplies as appropriate.
- Assistance with desk moves to ensure hardware properly moved and cabling is correct.
- Manage and maintain a healthy fleet of loan IT equipment.
- Capturing helpdesk trends and suggesting areas of improvement.
- Support of other corporate systems (Project Management solution, Digital Image Library, Antivirus solution, Project accounting system, Intranet, etc ).
- Provide access to confidential projects when approved.
About you
To be an IT Support Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.
This 16-month Apprenticeship has a salary of £24,000 per year and your training will include gaining internationally recognised Level 3 IT qualifications.
Skills and personal qualities required
- Good written English and excellent communication skills.
- Able to work well under pressure.
- Positive ‘can do’ attitude, but comfortable enforcing company policy.
- Responsible, confident and highly and motivated.
- Excellent prioritisation, administration and organisational skills.
- ·Effective team player.
Next steps
After the apprenticeship
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an apprenticeship.
Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.
Reference code: JT1329