If you are passionate about people and technology, need to be challenged and have a “work hard, play hard” work ethic, then please read on.
Reporting directly to the Service Desk Team Leader this position encompasses the delivery of 1st line remote support and triage services for all contracted and non-contracted clients.
This position requires clear communication, co-ordination and time management to ensure clients expectations and contractual obligations are maintained.
The ability to work logically and maintain control whilst under pressure and make firm decisions based on common sense and judgement in difficult situations is paramount.
Duties
- Delivery of 1st line remote support services to contracted and non-contracted customers
- Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat or portal
- Ensuring all incidents and service requests are logged into ITSM package
- Ensuring all SLA obligations are met in delivery of above services
- Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated to appropriate team/s (see latest guidelines)
- Implementation and/or fulfilment of remote service requests and installations when required
- Recommendations of relevant improvements, new technical procedures, products or services to line management
- Running of the “workshop.” This includes reloading of machines operating systems and hardware diagnostics
About you
To be an IT Support Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.
This 16-month Apprenticeship has a salary of £15,704 per year and your training will include gaining internationally recognised Level 3 IT qualifications.
Skills and personal qualities required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Creative
- Positive attitude
- Willingness to learn
- Team Player
- Hard-working
- Motivated
- Passion for ICT
Next steps
After the apprenticeship
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an apprenticeship.
Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.
Reference code: JT1327